PRIVACY POLICY & DATA PROTECTION OBLIGATIONS
Melbourne Building Products Pty Ltd Effective Date: June 2026
1.
Statutory Framework & Scope of Policy
1.1 Legislative Compliance Melbourne
Building Products Pty Ltd (“the Company”, “we”, “us”, “our”) is committed to protecting your personal
information. This Privacy Policy applies to all
in- store operations, online transactions, trade accounts, and builder
accounts. This policy is drafted in
strict compliance with: Privacy Act 1988 (Cth) Australian Privacy Principles (APPs) Spam Act 2003 (Cth) Australian Consumer Law (ACL) We do not sell,
rent, or trade your personal information.
1.2 Interaction with the Australian Consumer Law (ACL)
We collect certain personal information—including
trade licences, building licences, compliance
certificates, and photographic evidence—to:
Validate warranty claims Confirm
licensed installation Satisfy consumer
guarantee obligations Prevent fraud and
protect business assets This collection
is lawful and required to meet ACL obligations.
2. Collection of Personal Information
2.1 Types of Information Collected
To
process orders, verify trade or builder accounts, and fulfil warranty obligations,
we may collect: Identity
& Contact Data Full name
Residential and delivery address Email
address Phone number Financial & Transaction Data Encrypted
payment details Purchase history CCTV footage
Digital signatures Trade & Builder Verification Data Building
licence number ABN Business registration details Compliance certificates Technical
Data IP
address Device identifiers Browser type
Website interaction data (cookies)
2.2 Methods of Collection
We
collect information when you: Purchase
products in- store or online Apply for a
Trade or Builder Account Submit warranty
claims Contact us via forms, email, SMS,
or phone Interact with our website All collection is lawful, fair, and necessary
for business operations.
3. Use & Disclosure of Personal Information
3.1 Primary Purposes of Data Usage We use
your information to: Process payments
and orders Verify trade or builder
eligibility Authenticate licensed
installation Prevent fraud and
chargebacks Manage deliveries and
logistics Provide customer support Protect staff, customers, and property via
CCTV
3.2 Third- Party Disclosures We do not share your personal information with
any external parties, except: Advertising
Platforms (ONLY when running ads): Facebook
Google Metaads These
platforms may receive limited, encrypted data for advertising optimisation. We do
NOT share data with: Other retailers Competitors
Unrelated third parties Data
brokers We may disclose information ONLY when legally
required: Police
Courts Regulatory authorities Insurance investigators
4. Data Security & Storage Controls
4.1 Encryption & Storage
We use
strong commercial- grade security to protect your data. Encrypted
Information Includes: Name Phone
number Email address ABN Building
licence number Address Not Encrypted: Order history
Product selections Delivery notes All data is stored solely by Melbourne Building Products on secure systems.
4.2 Security Limitations
We use unnecessary and advanced security measures to protect your data, including encryption, restricted access, and
secure servers. However: No
system is 100% immune to hacking. We cannot guarantee absolute protection
against cyber- attacks, but we take all reasonable
steps required by Australian law.
4.3 Data Breach Notification
If an eligible data breach occurs that may cause serious harm: We will notify affected individuals We will notify the Office of the Australian Information
Commissioner (OAIC) We will take immediate steps to contain the
breach