PRIVACY POLICY & DATA PROTECTION OBLIGATIONS
Melbourne Building Products Pty Ltd Effective Date: June 2026
1.
Statutory Framework & Scope of Policy
1.1 Legislative Compliance
Melbourne Building Products Pty Ltd (“the Company”, “we”, “us”, “our”) is committed to protecting your personal
information. This Privacy Policy applies to all in- store operations, online transactions, trade accounts, and builder
accounts. This policy is drafted in
strict compliance with: Privacy Act 1988 (Cth) Australian Privacy Principles (APPs) Spam Act 2003 (Cth) Australian Consumer Law (ACL) We do not sell,
rent, or trade your personal information.
1.2 Interaction with the Australian Consumer Law (ACL)
We collect certain personal information—including
trade licences, building licences, compliance certificates, and photographic evidence to:
Validate warranty claims Confirm licensed installation Satisfy consumer
guarantee obligations Prevent fraud and
protect business assets This collection
is lawful and required to meet ACL obligations.
2. Collection of Personal Information
2.1 Types of Information Collected
To
process orders, verify trade or builder accounts, and fulfil warranty obligations,
we may collect: Identity
& Contact Data Full name
Residential and delivery address, Email address , Phone number Financial & Transaction Data, Encrypted payment details , Purchase history, CCTV footage , Digital signatures, Trade & Builder Verification Data, Building licence number, ABN Business registration details, Compliance certificates, Technical Data, IP address, Device identifiers , Browser type, Website interaction data (cookies) .
2.2 Methods of Collection
We
collect information when you: Purchase
products in- store or online Apply for a
Trade or Builder Account Submit warranty claims Contact us via forms, email, SMS,
or phone Interact with our website All collection is lawful, fair, and necessary
for business operations.
3. Use & Disclosure of Personal Information
3.1 Primary Purposes of Data Usage
We use
your information to: Process payments
and orders Verify trade or builder eligibility Authenticate licensed installation, prevent fraud and chargebacks, manage deliveries and logistics, provide customer support, Protect staff, customers, and property via
CCTV
3.2 Third- Party Disclosures
We do not share your personal information with
any external parties, except: Advertising
Platforms (ONLY when running ads): Facebook, Google Meta ads These platforms may receive limited, encrypted data for advertising optimisation. We do
NOT share data with: Other retailers Competitors Unrelated third parties Data brokers We may disclose information ONLY when legally
required: Police Courts Regulatory Authorities Insurance investigators
4. Data Security & Storage Controls
4.1 Encryption & Storage
We use
strong commercial- grade security to protect your data. Encrypted
Information Includes: Name, Phone number, Email address, ABN Building licence number, Address. Not Encrypted: Order history, Product selections, Delivery notes, all data is stored solely by Melbourne Building Products on secure systems.
4.2 Security Limitations
We use unnecessary and advanced security measures to protect your data, including encryption, restricted access, and
secure servers. However: No
system is 100% immune to hacking. We cannot guarantee absolute protection
against cyber- attacks, but we take all reasonable steps required by Australian law.
4.3 Data Breach Notification
If an eligible data breach occurs that may cause serious harm: We will notify affected individuals We will notify the Office of the Australian Information
Commissioner (OAIC) We will take immediate steps to contain the
breach.